Returns & Refund Policy

BGRM Supply is committed to standing behind the wholesale products we distribute. This policy explains how returns, replacements, and refunds work for approved wholesale accounts. Please review it before placing an order; by ordering you agree to these terms.

1. Return Window

Return requests must be submitted within 14 calendar days of delivery. Requests made after 14 days may not be accepted.

2. Eligibility

  • Products must be unopened, unused, and in original packaging, in resalable condition.
  • A valid order number and proof of purchase are required.
  • Clearance, final-sale, and custom or special-order items are not eligible for return.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will arrange a replacement or refund at no cost to you for verified errors or transit damage.

4. How to Request a Return (RMA)

  1. Email sales@bgrmsupply.com or call 224-670-5732 with your order number and the items you wish to return.
  2. Our team will review the request and, if approved, issue a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the items back with the RMA number clearly marked. Returns sent without an RMA may not be processed.

5. Restocking & Return Shipping

  • Buyer-initiated returns of resalable goods may be subject to a restocking fee of up to 15%.
  • Return shipping costs for buyer-initiated returns are the responsibility of the buyer. Return shipping for verified defects, damage, or our error is covered by BGRM Supply.

6. Refunds

Once we receive and inspect the returned items, approved refunds are issued to the original payment method within 5–10 business days. You will be notified by email when your refund is processed.

7. Contact

Questions about a return? Contact our wholesale team:
Email: sales@bgrmsupply.com
Phone: 224-670-5732
BGRM Supply, 1490 W Bernard Dr, Addison, IL 60101

This policy is provided as a starting template. Please review the specific terms (return window, restocking fee, non-returnable items) with your team before relying on it.