Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request pricing, create an account, place an order, or communicate with us, we may collect:

• Name
• Business name
• Email address
• Phone number
• Billing and shipping address
• Tax ID or resale certificate information
• Payment-related information
• Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referring websites
• Cookies and analytics data

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Provide customer support
• Respond to inquiries
• Improve our website and services
• Send invoices, updates, and order notifications
• Verify wholesale and business accounts
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send marketing communications only when permitted by law

3. Wholesale & Age-Restricted Products

BGRM Supply distributes smoking accessories intended for legal adult use only. We may verify business legitimacy, resale documentation, and age eligibility where required by law.

We do not knowingly collect information from individuals under 21 years of age.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze traffic and visitor behavior
• Support marketing and advertising efforts

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only when necessary, including:

• Shipping carriers
• Payment processors
• Website hosting providers
• Marketing service providers
• Legal or government authorities when required by law

These third parties are only permitted to use your information to provide services on our behalf.

6. Data Security

We implement commercially reasonable security measures to help protect your information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.

We encourage users to review the privacy policies of any external websites they visit.

8. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion of your information
• Opt out of marketing communications
• Request information about how your data is used

To exercise any of these rights, please contact us using the information below.

9. Retention of Information

We retain personal information only as long as necessary for:

• Business operations
• Legal compliance
• Tax and accounting requirements
• Dispute resolution

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice. Any updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

BGRM Supply

1490 W Bernard Dr, Addison, IL 60101

Email: info@bgrmsupply.com

Website: www.bgrmsupply.com

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to request access to or deletion of certain personal information.

To submit a request, contact us using the information above.

13. International Users

Our services are operated in the United States. By using our website from outside the U.S., you understand and agree that your information may be transferred to and processed in the United States.